In the customer service realm, various studies have shown that call center agents are at a higher risk of suffering from mental health issues. One report suggested that more than 8 in 10 call center ...

Public Service Enterprise Group (PSEG) is a publicly traded diversified energy company operating in New Jersey and New York’s Long Island. In New Jersey it provides natural gas to 1.8 million ...

Sumo Logic, the leading Intelligent Operations Platform, today announced new advancements to Sumo Logic Dojo AI, its agentic ...

The CRN 2025 Products of the Year awards honor the leading partner-friendly IT products as selected by the solution providers ...

Artificial intelligence is moving from experimental tool to everyday infrastructure, and Bill Gates is arguing that the labor ...

Federal investigators say a new wave of bank fraud is moving faster than most people can keep up, draining checking and ...

From pressing zero to staying silent, Lifehacker outlines clever tactics anyone can use to bypass auto-menus and reach an ...

On the frontline, marketing teams are using agents to keep up with fast-moving customer behavior. A large retailer, for example, could have an AI agent that monitors trends, drafts campaign ideas and ...

The long-advertised colder pattern for December arrives this week, and steady light-to-moderate snow will arrive by midnight ...

AWS signals a competitive posture in the CCaaS market with new agentic AI capabilities for Amazon Connect ahead of AWS re:Invent 2025. Can it beat competitors?

Billing documents related to the Catholic Diocese bankruptcy saga show just how quickly legal costs add up, to the ...

Researchers at The Institute of Cancer Research and The Royal Marsden NHS Foundation Trust have developed AI software that automates the complex interpretation of whole-body diffusion-weighted MRI ...