In the customer service realm, various studies have shown that call center agents are at a higher risk of suffering from mental health issues. One report suggested that more than 8 in 10 call center ...

Discover how regular, constructive feedback transforms call center QA from a compliance function into a powerful driver of ...

Public Service Enterprise Group (PSEG) is a publicly traded diversified energy company operating in New Jersey and New York’s Long Island. In New Jersey it provides natural gas to 1.8 million ...

When it comes to customer service and customer experience (CX), the emergence of AI has made quite an impact in the contact ...

As AI takes over routine inquiries, contact centers must redesign workflows that protect—not pressure—their frontline staff.

SUNNYVALE, Calif., Nov. 18, 2025 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for ...

Powerful artificial intelligence agents are game changers for businesses that want to cost-effectively step up customer ...

Mitel CX 2.0 introduces new AI capabilities, virtual agents, and hybrid cloud options to streamline customer support.

Leading platforms report significant AI uptake. 8x8 cited a 75% year-over-year increase in contracts for their Intelligent ...

AI isn’t simply a technology shift – it’s a people issue, particularly when desk workers feel threatened by the very generative AI tools their companies require them to use. Worse, the large language ...

The most substantial carbon reductions from CCaaS adoption come from enabling remote and distributed workforce models. Many ...

Healthcare organizations can improve both the employee and patient experience when they target optimizations in their contact ...