Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

BSNL rolls out VoWiFi across India, enabling clear calls and messages over Wi-Fi in low network areas without extra apps or ...

Bookkeepers manage financial records, track transactions, and ensure accuracy in a company’s finances. If you have an eye for ...

A handbook found during a police raid on a compound used by a cyberfraud gang in the Philippines offers detailed instructions ...

Swiss police are warning it could take days or even weeks to identify everyone who perished, leaving an agonising wait for ...

Discover how text message marketing helps drive customer engagement and increases purchasing, plus tips on which SMS services to use.

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When service becomes automated, empathy becomes the differentiator. Customers will stay loyal to companies that show up with ...

CMSWire 2025 Contributor of the Year Colleen Lonsberry argues that efficiency alone can’t replace empathy — even in AI-driven ...

While social media platforms continue to gain influence. email is still king in the world of online marketing.

ChatGPT and Claude are two of the biggest AI chatbots around. But which is best when it comes to handling emails?

According to Consumer Reports, 44% of people who checked their credit report found errors. More than a quarter (27%) found serious errors that could impact their score, such as accounts they didn't ...