Simultaneous editing capabilities aim to streamline website development workflows across design, development and marketing ...

Marketing leaders don’t need more initiatives. They need ruthless clarity on what drives impact — and the conviction to cut ...

As the tech stack grows, so does the risk of complexity without clarity. To avoid chasing trends, leaders must focus on ...

The upcoming webinar “AI-Native Platforms for Customer Experience” will take place online on July 23. The webinar will be led by Forrester Principal Analyst Max Ball and Vijay Verma of Mosaicx ...

Laurence Minsky is a Full Professor in the School of Business and Entrepreneurship at Columbia College Chicago, a best-selling author and a strategic branding and marketing consultant for ad agencies, ...

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals. Today the CMSWire community consists of over 5 ...

ASAPP Background ASAPP develops artificial intelligence software for customer experience and contact center operations, primarily targeting enterprise customer service leaders. AI Automation Tools ...

Search technology provider introduces AI-powered summaries for website search results, enabling natural language queries for enterprise customers.

From flawed data to legal fallout, hallucinations are a growing risk in AI-powered support. This guide shows how to reduce the damage.