Keeping products under lock and key dissuaded customers from purchasing them, Walgreens said in earnings call.

In an earnings call, executive Tim Wentworth conceded that locking products up might not be the best move for boosting sales.

CEO Tim Wentworth admitted in a recent fiscal report call that combatting shoplifting by locking up items has led to customer dissatisfaction.

Tim Wentworth, CEO of Walgreens Boots Alliance, the parent company of Duane Reade, acknowledged to investors during a Jan. 10 ...

"When you lock things up … you don't sell as many of them. We've kind of proven that pretty conclusively," Wentworth said. "I ...

Many retail stores across the Bay Area have turned to locking up commonly stolen items to prevent against shoplifting. But there is a downside to that tactic, Walgreens CEO Tim ...

Walgreens says it will close five stores on the South and West sides of Chicago next month, drawing criticism from local ...

"When you lock things up … you don't sell as many of them," Tim Wentworth said during the company's latest earnings call.

Walgreens has come to find out that both shoplifters and customers are turned off when items are locked away. In an earnings ...

Walgreens plans to close five stores in Chicago's South and West sides, part of a wave of closures as the Deerfield-based ...

The top executive at Walgreens lamented the loss of sales from putting items like toothpaste behind lock and key to crack ...