Market is poised for significant growth, expected to rise from US$ 112.96 billion in 2024 to US$ 211.73 billion by 2033, at a ...

Konecta, a global leader in Customer Experience (CX) transformation and digital operations has been selected as one of the ...

Your customer service call center is the heart of your business, and has a direct effect on customer satisfaction. If they experience long wait times or ineffective agents, customers will be unhappy ...

Checking out the top 10 most popular customer service/call center articles on CMSWire from 2022. Customer service and call centers have become an extremely important part of a brand’s customer ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. It is no secret that customer service and customer support are equally critical with respect ...

South Africa’s BPO sector has enjoyed rapid growth, with a ~25% compound annual growth rate between 2015 and 2021, becoming a major global outsourcing contender Businesses looking to outsource right ...

IN the labyrinth of modern health care, customer service is a fundamental pivot that, surprisingly, has often been marginalized. However, a transformation is underfoot, and at the core of this ...