British Airways is our country’s flag carrier and should be a source of national pride, instead it’s beset by delays, cancellations, bad service – and won’t even give you a free G&T, says Jamie Bullen ...

In this week's Money Problem, the Money team helps a reader fighting for a refund for a "dangerous" holiday. Send your ...

The Antler bag has more than enough room for a long weekend's worth of clothes, plus some work gear like a laptop with a 30L ...

Lower interchange fees could lead to fewer perks on rewards and frequent flyer cards but consumers are still the big winners ...

Ticketmaster has been named one of the shoddiest companies in the UK because of its pricing practices for the Oasis reunion, ...

David Lloyd has been awarded a Shoddy for its poor value for money. In the consumer champion’s most recent gym survey, Which? members rated it just two stars for value for money. The consumer champion ...

Arjun Erigaisi is not the only one who experienced airline turbulence on their way to the Las Vegas Freestyle Grand Slam Tour ...

"These are perfect to fit your items into a small suitcase. Easy to pack them tightly and the material is quite sturdy." ...

Qantas Airways said a cybersecurity incident at one of its call centers exposed 6 million customer records, the second carrier in as many weeks to be the subject of a cyberattack.

Effective customer complaint forms gather actionable feedback that improves your business. The key is designing forms that encourage constructive criticism and identify specific improvement areas.