The cloud is an essential component of all e-commerce sites. Not all clouds, however, are created equal. The key thing here is reliability. Making sure that the cloud service and Service Level ...

Negotiating a service-level agreement sets clear expectations of each party's roles and responsibilities within online or cloud-based service arrangements. A service-level agreement (in particular, a ...

Meeting procurement requirements laid out in 2019 Office of Management and Budget guidance on cloud strategy has been a mixed bag for federal agencies, a new congressional watchdog report found. As of ...

NEEDHAM, Mass.--(BUSINESS WIRE)--The Cloud Standards Customer Council™ (CSCC™) has published version 2.0 of Public Cloud Service Agreements: What to Expect and What to Negotiate. The guide contains a ...

You’ve probably seen a hundred-or even a thousand-articles criticizing cloud computing Service Level Agreements (SLAs). A common example in those articles is the putatively low Amazon Web Services SLA ...

Cloud service level agreements (SLAs) are common – but how well do they protect you, the customer? SLAs typically focus on performance, offering assurances of 99.9% or higher cloud service ...

Companies procuring or providing Software-as-a Service (SaaS) technology need some form of contract to govern the relationship between the SaaS provider and customer. As with many intellectual ...

Cloud SLAs often fall short of enterprise needs. Learn how CISOs can assess, mitigate and manage SLA gaps using risk frameworks, compensating controls and multi-provider strategies.

D-Wave's cloud service offers 99.9% uptime and availability with subsecond solve times even under heavy customer usage PALO ALTO, Calif.--(BUSINESS WIRE)-- D-Wave Quantum Inc. (NYSE: QBTS) (“D-Wave” ...

The cloud uptime debate rumbles on with Hewlett Packard promising their Cloud Object storage service will have at least 99.95% availability, with customers receiving service credits if it’s down. The ...

In parts 1 and 2 of this series, I discussed two common objections to cloud computing: difficulty of application migration and heightened risk. In this posting, I want to address another common ...