A local woman was scammed out of over $2,400 after calling what she thought was a customer service number for Zelle.

Scammers love to seed the internet with fake customer service numbers in order to lure in unsuspecting victims who are just trying to fix something wrong in their life. Con artists have done it to ...

Zoom Communications announced the integration of its Virtual Agent with Zoom Phone on Aug. 18, creating an AI concierge that can handle incoming calls around the clock. The company also introduced ...

The customer service phone line for Columbia Utilities will shorten its hours to 7:30 a.m. to 5 p.m. starting Sept. 1, according to a news release from Columbia Utilities. The phone service, available ...

The Social Security Administration is surging staff to its customer service phone operations in the latest effort to address a massive influx of calls that has overwhelmed its struggling 1-800 number.

WTF?! Across the United States, consumers are confronting a new kind of obstacle when seeking help from companies and government agencies: a maze of automated systems, endless wait times, and ...

One year ago, Microsoft launched its Contact Centre as a Service (CCaaS) solution, powered by AI. In just 12 months, it has already helped reshape how organisations connect with their customers, ...

In hindsight I’ll say: I always thought going crazy would be more exciting—roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative.