Overview Businesses are deploying autonomous AI agents across customer service, IT and operations.Manufacturing companies use ...

Salesforce expands agentic commerce at Dreamforce 2026, connecting AI agents with checkout, store inventory and customer data ...

Salesforce Listen Labs acquisition: Salesforce signed a definitive agreement to acquire AI customer research platform Listen ...

California Governor Gavin Newsom signs AB 1609, requiring companies with $500M+ revenue to connect customers to live agents ...

Artificial intelligence is entering another important phase for small businesses. Over the past several years, entrepreneurs ...

As AI moves from chatbots to agents, leaders in jewellery, retail, and logistics are rethinking a central question: which tasks should be automated, and which should remain human.

New SMITH framework lets small models rival larger ones with far fewer tokens, paving the way for scalable multi-agent collaboration ...

The next evolution of AI is not just answering questions - it is deploying trained AI agents that act as intelligent experts ...

Take a limited-service restaurant turning over $1.5 million a year. In 2019 an operation that size kept roughly $75,000 of it. To break even on the same four walls today it has to push about $1.93 ...

Fashion and beauty brands like Goop use AI and data to craft personalized customer experiences, strengthen loyalty, and ...

Genesys®, a global leader in agentic orchestration for customer experience (CX), today announced that Riachuelo, one of Brazil’s leading fashion retailers, has increased customer satisfaction by 60% ...

IBM and Yotta launch a sovereign AI agent platform in India. Explore what the service includes and what enterprise buyers ...