OpenAI introduced three real-time voice models for developers on May 7: GPT-Realtime-2, GPT-Realtime-Translate and GPT-Realtime-Whisper. OpenAI says GPT-Realtime-2 uses “GPT-5 class reasoning.” The ...

The sports industry is facing a new era where fan expectations demand real-time personalization and seamless engagement. Microsoft's 2026 Dynamics 365 update, particularly the enhanced Copilot ...

Too often, AI initiatives remain limited to copilots, pilots, and standalone automation tools outside core ERP and CRM workflows. As a result, AI may generate insights and recommendations, but the ...

Microsoft has rolled out new agentic AI features in Outlook and Dynamics 365, including real-time voice agents, while partner PASI secured a 2,000+ user deployment in the energy and mining sector. The ...

Microsoft on April 27 announced general availability of real-time voice agents in Microsoft Copilot Studio alongside new AI-powered agents and features across Dynamics 365 Contact Center, Dynamics 365 ...

Announcing new agentic customer experience capabilities in Dynamics 365 and Microsoft Copilot Studio across the entire customer lifecycle. For years, customer experience (CX) leaders have navigated ...

For years, businesses have hidden contact numbers deep within website menus, steering frustrated consumers towards text-based chatbots, frequently asked questions and email forms to cut costs. Now, ...

Deeto, the AI-native platform for customer intelligence and activation, today announced a major evolution of its platform aimed at helping organizations treat authentic customer voice as a system of ...

Giga, a San Francisco–based startup that builds voice-based AI agents for companies that need customer support, has raised $61 million in Series A funding led by Redpoint Ventures, with participation ...

Salesforce announced Agentforce Voice, a feature that allows companies to have artificial intelligence agents answer customer service calls. The Agentforce product, which also includes text chat, now ...