Service managers have a great deal of responsibility. Not only are they sometimes out in the field, but they are in charge of the business. This means taking charge of the gross profit, burden, ...

SAN FRANCISCO--(BUSINESS WIRE)--HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils Service Management Training and Consulting solutions to ...

Business managers will continue to be challenged by the tight labor market for many years to come, as my previous articles have shown. The three key strategies for dealing with this problem entail ...

Ask executives from any company that has achieved consistent improvements in customer service and they will tell you that they could not have done it without putting in place a comprehensive and ...

Across organizations of all types, manager training is broken. To start, many managers don’t get any training at all. According to a 2018 study by West Monroe, a digital consulting firm, 59% of ...

Quintica, the South African-based service management training specialist, has become the first organisation to be accredited by The APM Group (APMG) to deliver ITIL training on the African continent, ...

You can learn to write management training objectives for your small business that are precise and measurable, and that help advance the goals for your company ...