Costco’s tech support runs daily from 8:00 a.m. to 1:00 a.m. Eastern Time. PCWorld How-To’s. Of course, consumers with an independent streak can always try Google, YouTube, ...

Technical support could be a great career choice for someone who likes problem-solving, working with their hands and tinkering, and helping people to resolve technical issues with laboratory equipment ...

Types of small business tech support. There are two primary options to consider for your small business’s tech support: outsourced services and in-house experts. It’s not necessarily an either-or ...

Customer support teams thrived during the pandemic. Why? They helped customers get through arguably the roughest period in the last decade, as the world transitioned into a work-from-home model.

The Intelligence Era Of Customer Support: 2020 Onward. Today, customer support is front and center for all customer communication — from pre-sales to renewals — and has become revenue-critical.

Before you make that $50 support call, though, try your hand at homebrew tech support. We spoke to some of the best support reps in the business about the most common problems they fix—and how ...

Personalize customer support. Offer customers personal attention by providing mailings or emails related to current sales and offers. Follow up with customers when necessary and when requested.